Selecting a supplier for your non-destructive testing equipment and accessories is an important decision that can have a significant effect on your business. If you’re considering choosing a new NDT equipment supplier here are three key factors to keep in mind:
1. Choose Local
Dealing with a local supplier will provide the opportunity to meet them face-to-face, it’s easier to establish a more supportive and trusting business relationship than it is when you’re dealing with a supplier halfway across the country – or across the globe. It also allows for pick up and drop offs equipment to minimize shipping costs.
2. Opt for a Sales & Service Company
Select a supplier who can service what they sell. Few things cause more annoyance and concern than having equipment break down or begin to malfunction when you’re in the middle of a job. Sure, delays can cost you money, but they can also result in a few dings to your reputation, and that can have a much more serious effect on your bottom line.
Save yourself some potential headaches by using a company that has service technicians who can come out to your facility to troubleshoot and fix issues as they arise to avoid costly delays. Ideally, you want to find a company with technicians who are trained in servicing the instruments and equipment they supply, and who can also evaluate your equipment and calibrate it as needed to help avoid the problems that can arise when equipment becomes old or overused.
3. Variety of Service & Flexible Timelines
Select a supplier that is flexible and reliable. As a business owner or manager, you want your needs to matter to your supplier. That means you want a supplier that has the ability – and the willingness – to offer service and delivery on your schedule- whether that be rushed or on site, when you need it.
When you choose a company that focuses primarily on sales at the expense of service, it can be weeks before a technician is able to come to your site. To determine how flexible and accommodating a potential supplier is, ask about their average service times. You might also consider asking for references or performing an internet search to look for customer complaints or compliments.
Choose Wisely
Selecting the appropriate supplier will play a key role in your business operation, so take some time to compare vendors carefully before making a decision. Just the three simple guidelines provided here can help ensure the supplier you choose is the best one for your company’s evolving needs.
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